Kunst-Auktionshaus WENDL, Rudolstadt in Thüringen


Information for Customers

You are here:  Kunst-Auktionshaus WENDLBuyingInformation for buyers

Buy at an Auction

Welcome to WENDL – your auction house of discoveries. 
Variety and professionalism, customer-friendliness and enthusiasm for art is what our family-owned company stands for. Visitors like to keep the atmosphere of our house as a pleasent memento of a lovely arranged treasure box.

You are not able to visit us in person, but you need some assistance? Do not hesitate to contact us. Our highly motivated team is pleased to help you. 

How do I bid?  Terms and Conditions


You have been successfull in bidding? Congratulations!
If you placed your bids on location during the auction, you may pay and pick up your items at any time. At the cashier of our auction house, we accept payment in cash, via Mastercard, VISA Card, GiroPay and Maestro.

Distant bidders will receive the invoice (without any shipping fee) once the auction closes, a few days after the auction at the latest.
Users registered on the WENDL website can also access the invoice in their "MY WENDL" account where it can be paid by SEPA direct debit, SOFORT bank transfer, GiroPay, VISA Card, Mastercard and American Express. Payment by bank transfer is also possible. You will find our bank details on the invoice, which must be paid within 8 days. Bidders without an e-mail address will receive the invoice by post.

Goods Collection

Following payment we recommend to collect your purchased items in person.
Please inform us about the collection of your goods in good time by telephone or email. Please also let us know whether your goods are only to be made available or already packed. This can avoid long waiting times. You are also welcome to take this opportunity to visit our aftersales on-site.

Goods can be collected during our regular business hours (Tuesday to Friday from 9 am to 12.30 pm and 2 pm to 5 pm, Monday only by appointment). For collections outside our regular business hours, we offer extended opening hours until 7 pm on 3 weekdays after each auction. You can find the dates on the homepage of our website or in our newsletter.
We kindly ask you to bring your own packaging material, transport boxes or blankets for protection of the environment. If this is not possible, we will provide you with packaging material. We are also happy to assist you in packing your goods.

Please note that there is a deadline for collecting your goods and that we charge storage fees (€1 - €3 per day) from the fourth week after the auction. 
If you are unable to collect the goods by yourself, please hire and authorise someone to assist you the soonest possible. Please send us this collection authorisation by email. The following list of forwarding agencies & transport companies provides you with an overview of forwarders who work for many of our clients and with whom we have had good experiences. If you have any further questions, we will be happy to advise you on the phone.


DieVersandExperten.de (DVE): Your partner for shipping and shipping insurance
DieVersandExperten.de UG (renamed from MBE Zwickau) will take over the entire shipping process (packaging, insurance, dispatch) for your goods. This allows more flexibility to customer requests and offers a wider range of shipping companies (in particular DHL).

(1) Receipt and payment of the WENDL invoice without shipping costs,
(2) Receipt and payment of the shipping quote from DieVersandExperten.de,
(3) Packaging and dispatch of the goods by DieVersandExperten.de.

DieVersandExperten.de UG
CEO: Steffen Voigt
Company headquarter: Hübnerweg 29, DE-09125 Chemnitz
Packaging branch office: Bosestr. 15, DE-08056 Zwickau
Phone: +49 375 7888 7058
Email: info@DieVersandExperten.de
Website: www.DieVersandExperten.de