Goods Collection

Following payment we recommend to collect your purchased items in person.
Please inform us about the collection of your goods in good time by telephone or email. Please also let us know whether your goods are only to be made available or already packed. This can avoid long waiting times. You are also welcome to take this opportunity to visit our aftersales on-site.

Goods can be collected during our regular business hours (Tuesday to Friday from 9 am to 12.30 pm and 2 pm to 5 pm, Monday only by appointment). For collections outside our regular business hours, we offer extended opening hours until 7 pm on 3 weekdays after each auction. You can find the dates on the homepage of our website or in our newsletter.
We kindly ask you to bring your own packaging material, transport boxes or blankets for protection of the environment. If this is not possible, we will provide you with packaging material. We are also happy to assist you in packing your goods.

Please note that there is a deadline for collecting your goods and that we charge storage fees (€1 - €3 per day) from the fourth week after the auction. 
If you are unable to collect the goods by yourself, please hire and authorise someone to assist you the soonest possible. Please send us this collection authorisation by email. The following list of forwarding agencies & transport companies provides you with an overview of forwarders who work for many of our clients and with whom we have had good experiences. If you have any further questions, we will be happy to advise you on the phone.