Kunst-Auktionshaus WENDL, Rudolstadt in Thüringen

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Information for Customers

Buy at an Auction

Welcome to WENDL – your auction house of discoveries. 
Variety and professionalism, customer-friendliness and enthusiasm for art is what our family-owned company stands for. Visitors like to keep the atmosphere of our house as a pleasent memento of a lovely arranged treasure box.
You are not able to visit us in person, but you need some assistance? Do not hesitate to contact us. Our highly motivated team is pleased to help you. 

Terms and Conditions

Invoice & Goods Collection

You have been successfull in bidding? Congratulations!
If you placed your bids on location during the auction, you may pay and pick up your items at any time.

Distant bidders, who provided us with an e-mail-address, will immediately receive the invoice once the auction closes.
Please check your inbox as soon as the auction has ended!
(This also applies to clients, who placed their bids by using the regular absentee bid form, fax, post, e-mail, online via our website, telephone or as Live-Bidder).
Bidders, who did not provide us with an e-mail-address will receive the invoice via post.

Goods Collection (Distant Bidders)

Following payment we recommend you collect your purchased items in person.
To help us avoid long waiting lines please announce your visit in advance. Your items will then be ready for collection.
You may also use that opportunity and have a look at our Post-Auction-Sales.
If you are not able to pick up your goods during our office hours, we are happy to announce one "Collect-your-goods-Saturday" following each auction (to be announced via Newsletter and on our website). 
Did you know...that...antiques are ecofriendly? To help the environment feel free to bring your own transport boxes, blankets and packaging materials!

You are not able to pick up your items and they are also too large to be shipped? Please hire someone to assist you the soonest possible. Our capacities are limited and highly needed for new consignments. Items purchased and not picked up 3 weeks following auction may be subject to storage fees (1 - 3 € / day). We are happy to provide you with information about appropriate transport and delivery companies who have worked with us for many years. We are also happy to advise you on the telephone.

Insurance

The dispatch takes place after the receipt of payment. We exclusively use the services of DHL and ship at the purchaser's risk. However, possible damages to the lots that occured due to shipping via DHL are insured by us via Artima Insurance (by Mannheimer Insurances) up to the following sums: 25.000 € within Germany, 10.000 € for shipment outside of Germany and 5.000 € for jewellery in both cases. Please contact us for additional insurance if needed.

Shipment & Shipment fees

Would you like to have your goods shipped? Please click on the link displayed on your electronic invoice and you will be invited to request your rate for shipping!  
Packages are shipped by DHL and processed in order in which we receive payment.

As soon as your parcel is ready for dispatch, you receive your DHL-tracking number via e-mail.

The shipping rate within Germany varies between 10,– € and 40,– € per parcel, for shipment outside Germany we rate between 20,– € and 80,– € + VAT per parcel. This includes postage and packaging materials, considering size, weight and packaging expenses. International customers may friendly be reminded to observe the country regulations provided by DHL.

Please note: We do not ship furniture, objects too heavy or large in size or fragile items.

Packaging

Our highly trained packaging staff handles all objects with great care and dispatches almost 1000 parcels around the globe following each auction. We kindly ask you for your patience as this process may obtain unexpected delays. However, sending items by post is always risky. Therefore, please always consider collecting the items in person and inform us if you wish to do so.